Terms & Conditions
1. The agreement
1.1 These general terms and conditions apply to every assignment granted to, and to every other (contractual or non-contractual) legal relationship with, Doubl (VAT BE 1004.811.716) (hereinafter referred to as “Doubl”), except where (and, if applicable, to the extent that) this would conflict with mandatory legal provisions.
1.2 The application of the general or other terms and conditions of the client or co-contractor (the “client”) is excluded.
1.3 The client accepts the application of these general terms and conditions by the mere fact of entering into the agreement or accepting a delivery. The client acknowledges having taken note of and agreeing to these general terms and conditions.
2. Prices
2.1 The prices of Doubl are quoted in euros and are always exclusive of VAT. Any increase in the VAT rate during the period between the order and the delivery shall be borne by the client.
2.2 Any additional services and costs incurred by Doubl on behalf of the client (such as hosting fees) will be invoiced separately.
2.3 If the agreement between Doubl and the client is of indefinite duration, Doubl may at any time adjust its prices, taking into account objective changes in its cost structure, such as, but not limited to, changes in energy prices, personnel costs, general service costs, etc. Doubl will inform the client of any price revision in a timely manner, at least thirty days before it takes effect. Within this thirty-day period, the client may raise objections to the price change, in which case the parties will enter into consultation to reach a mutual solution.
3. Delivery
3.1 Except when the client is a consumer, the stated delivery or performance times are only approximate and are provided for indicative purposes only. Any delay in delivery or performance cannot give rise to compensation or, unless the delay is manifestly unreasonable, to termination of the agreement.
3.2 Any complaints regarding services performed or deliverables provided must be reported to Doubl by registered letter or email no later than eight days after performance, under penalty of forfeiture.
4. Payment
4.1 Invoices from Doubl are payable at the registered office of Doubl.
4.2 In case of non-payment on the due date, the invoice amount shall automatically be increased, without the need for formal notice, by a fixed compensation of 10% with a minimum of 40 euros, as well as default interest as provided for in the Act of 2 August 2002 on combating late payment in commercial transactions.
5. Liability and Claims
5.1 Unless explicitly agreed otherwise, Doubl’s obligation constitutes an obligation of best efforts.
5.2 Except in cases of intent and to the maximum extent permitted by applicable law, any possible liability of Doubl—whether contractual or non-contractual—is limited to an amount equal to the fee paid by the client for the relevant assignment and, in any case, to a maximum of €15,000.00.
6. Hosting
6.1 The client is solely and fully responsible for the information they publish online or request to be published online. The client undertakes to comply with all rules or regulations that prohibit, restrict, or regulate the dissemination of certain types of information.
7. Domain Name
7.1 The registration of domain names is carried out in accordance with the regulations of the relevant authority responsible for domain name registration (such as the non-profit organization DNS Belgium). The client acknowledges and accepts these general terms and conditions for domain name registration, available on Doubl’s website at www.itsdoubl.com.
8. Processing of Personal Data
8.1 Doubl collects and processes personal data. Doubl’s privacy statement provides more information on how and why personal data is processed. This statement also explains the rights of natural persons regarding their personal data. The privacy statement can be accessed at [Link]. Doubl may modify the processing of personal data at any time due to new processing purposes, legislation, technical developments, or other reasons. In such cases, Doubl will update the privacy statement on its website.
8.2 Clients shall only provide data of other natural persons to Doubl or an affiliated party if it is lawful to do so and the relevant natural persons have been fully informed in advance and, where necessary, have given their consent. This applies, for example, to legal entities or their representatives who provide Doubl with data of natural persons associated with them. The client shall indemnify Doubl and affiliated parties against any claims in this regard.
8.3 Doubl cannot be held liable if third parties to whom it provides data disclose clients’ personal data to local authorities in accordance with obligations imposed abroad.
9. Intellectual Property Rights
9.1 Any assignment concerning the reproduction of any element provided by the client and falling under the provisions of intellectual property law implies that the client holds the graphic reproduction rights.
10. Termination
10.1 Without prejudice to its right to compensation, Doubl may, at its discretion, suspend the performance of the agreement or terminate the agreement by operation of law, without formal notice, without judicial intervention, and with immediate effect, simply by sending a written notice.
11. Cancellation Fee in Case of Early Termination by the Client
11.1 If the client terminates the agreement prematurely, other than in the case of gross fault or material contractual breach by Doubl as referred to in Article 10.1, the client owes Doubl a cancellation fee.
This cancellation fee amounts to:
- 50% of the remaining balance of the agreed project price if a fixed price was agreed; or
- 50% of the value of the remaining estimated hours to be performed if the work is based on an hourly rate.
The estimate of the remaining hours to be performed is based on the work already completed and the original project planning, unless another written agreement exists between the parties. This fee is payable regardless of whether Doubl has already incurred costs or performed services, without prejudice to Doubl’s right to claim compensation for work already performed and costs already incurred.
12. General
12.1 If any provision of these terms and conditions (or part thereof) is null, unlawful, unenforceable, deemed unwritten, or otherwise in conflict with a mandatory legal provision or public policy (an “invalid clause”), such invalid clause shall only be null, invalid, unenforceable, or deemed unwritten to the extent that the provision conflicts with mandatory law or public policy, and the provision shall remain in full force to the extent that it does not conflict with mandatory law or public policy.
13. Applicable Law and Competent Court
All legal relationships with Doubl are governed by Belgian law. Only the courts and tribunals of the jurisdiction in which Doubl has its registered office shall have jurisdiction.